Safe Eject the drive from the computer if attachedįor instructions, please refer to Answer ID 15058 Safely removing the USB device from the computer.The My Passport or My Book USB drive is no longer attached to the computer or the drive is not recognized by the computer or WD Backup. Local PC Security, Anti Virus, Malware protection and or End Point Protection software may need to be configured to Allow WD Backup. It will not backup or pull data hosted remotely in Cloud Services such as Dropbox, Box, Google Drive, OneDrive.Ī Current WD Backup Plan fails with Target Missing or (Drive Offline) When using with the My Cloud NAS products, the software must be running from an operating system on the same local network.Īcronis True Image for Western Digital will only backup files and folders physically stored on the local drive.

Use of this software requires download and installation to a system connected to at least one of the compatible Western Digital (WD, SanDisk, G-Technology) storage products. This offer may not be combined with other offers and is subject to change. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2023, whichever is earlier. WD Backup has reached its end of support life cycle.įor more details, please refer to Answer ID 30113: WD Backup: End of Support and Answer ID 28740: Western Digital Product Lifecycle Support Policy.Īcronis True Image for Western Digital can be used instead.ĭownload of this software provides a 5-year license to use it with your compatible drive.

This answer explains why WD Backup reports target missing or drive offline.*END

Wd drive utilities not detecting drive